GENERAL
Frequently Asked Questions
Q: How long have you been a Victoria Deck Company?
A: Our company has been in Victoria, deck building and waterproofing, since 1988
Q: Are you members of the BBB?
A: Yes, we are memebers of the BBB. Please see the BBB Report.
Q: Are you members of a chamber of commerce?
A: Yes, we are members of the Greater Victoria Chamber of Commerce. Please see the GVCC Listing.
Q: Are you members of the the CHBA or CCA?
A: Yes, we are members of the Canadian Home Builders Association. Please see the CHBA Listing.
VINYL
Frequently Asked Questions
Q: What is the difference between our vinyl and other vinyls?
A: The DEC-K-ING vinyl membrane is a waterproofing membrane system. It is triple ply with a poly reinforced middle layer surrounded by a layer of vinyl on each side. Since the back and front of the vinyl are both vinyl, they seam together to form a permanent bond the full width of the seam. Many other vinyls have a 'fuzzy backing' or a 'fabric' backing that get in the way of a complete seam. Our flashings, drains, scuppers and overflows are also vinyl coated, meaning the vinyl welds to these components in the same fashion as it welds to itself, for a complete seal. DEC-K-ING vinyl is a proven membrane that has been on the market for over 30 years.
Q: Can the vinyl be installed on wet surfaces?
A: No.
A wet surface will not allow a proper adherence of the vinyl membrane.
Q: Does existing vinyl have to be removed?
A: Almost always. Most vinyls because of their structure will not allow for a proper weld to DEC-K-ING vinyl. Also, other vinyls over time become brittle and have very little supple quality remaining. Finally, if you have decided to replace a fuzzy or fabric backed vinyl that has been leaking, there is undoubtedly water soaked up in the backing that needs to be dealt with.
Q: Can new plywood be installed over rotten plywood?
A: No, it should not be. It is not a good idea as it traps moisture and may become a mould issue.
Q: How long does it take to install vinyl?
A: This is completely dependent on size of deck, and on what detail work may be involved, so there is no blanket answer. At the time of an estimte, a possible timeline could be provided.
Q: Do we match prices?
A: We know that DEC-K-ING vinyl is, without question, the best vinyl membrane waterproofing system on the market. Comparing other vinyls to DEC-K-ING vinyl is like comparing apples and oranges. They simply aren't the same. The price is directly indicative of the quality of product.
Q: Is there a deposit required to book a job?
A: Upon confirmation with DEC-K-ING, a 25% deposit is required. This can be made with VISA, MASTERCARD or by cheque.
RAILINGS
Frequently Asked Questions
Q: Do they rust?
A: No. Our railing systems are made of aluminum or stainless steel and are non-rusting.
Q: Is the glass safe?
A: Yes. DEC-K-ING only uses safety glass. It must be tempered and a minimum of 5 mm.
Q: Are there any sharp edges?
A: No, everything is smooth, and a final inspection will identify any areas that may need to be corrected.
Q: Are there different designs? Can glass and picket be mixed?
A: There are a whole host of designs available, and custom orders can be accomodated. Glass and picket can be mixed in many combinations.
Q: Can the rail be higher than the standard 42" height?
A: They can be higher or sometimes lower. On higher railings with sections of glass, the panes of glass will have to be less in width for deflection purposes.
Q: Why does blocking need to be installed?
A: Blocking is simply that- a block of wood installed between the joists on the underside of the deck. It's purpose is to provide an adequate fastening thickness for our fasteners AND it also provides the structural integrity required by code for the install. Whether you have DEC-K-ING install your railing or not, be sure to use proper blocking.
CONSTRUCTION
Frequently Asked Questions
Q: Do we build to current builing code specifications?
A: Yes. In fact, DEC-K-ING deck construction exceeds code in just about all cases. We do a final inspection of our work, and if it's not right, we make it right.
Q: Do we have qualified employees?
A: Our carpenters range from formally educated Journeyperson to Apprentices and helpers.
Q: Do we provide Engineering?
A: Yes, we have a close working relationship with an excellent Engineer. He's very experienced, readily available, thorough and timely. Our building practices are Engineer approved, which stands as a testament to the quality work we strive to achieve.
Q: Is the customer responsible for getting thier own permit?
A: We will arrange to get the permit, should one be required, however it is less expensive to get one yourself. We provide the necessary documentation for permit approval, AND as stated earlier, we can also provide any Engineering that may be needed.
