GENERAL
Frequently Asked Questions
Q: How long have you been a Victoria Deck Company?
A: Our company has been in Victoria, deck building and waterproofing, since 1988
VINYL
Frequently Asked Questions
Q: What is the difference between our vinyl and other vinyls?
A: The DEC-K-ING vinyl membrane is a waterproofing membrane system. It is triple ply with a poly reinforced middle layer surrounded by a layer of vinyl on each side. Since the back and front of the vinyl are both vinyl, they seam together to form a permanent bond the full width of the seam. Our flashings are also vinyl coated, meaning the vinyl welds to the flashings in the same fashion as it welds to itself. Our drains are also vinyl coated on the top side, allowing for a complete weld there as well.
Q: Can the vinyl be installed on wet surfaces?
A: Absolutely not.
A wet surface will not allow a proper adherence of the vinyl membrane.
Q: Does existing vinyl have to be removed?
A: Absolutely. Most vinyls because of their structure will not allow for a proper weld to DEC-K-ING vinyl. Also, other vinyls over time become brittle and have very little supple quality remaining. Finally, if you have decided to replace a fuzzy or fabric backed vinyl that has been leaking, there is undoubtedly water soaked up in the backing that needs to be dealt with.
Q: Can new plywood be installed over rotten plywood?
A: In a word, no. It is not a good idea as it traps moisture and may become a mould issue.
Q: How long does it take to install vinyl?
A: This is completely dependent on size of deck, and on what detail work may be involved, so there is no blanket answer. At the time of an estimte, a possible timeline could be provided.
Q: Do we match prices?
A: We know that DEC-K-ING vinyl is, without question, the best vinyl membrane waterproofing system on the market. Comparing other vinyls to DEC-K-ING vinyl is like comparing apples and oranges. They simply aren't the same. The price is directly indicative of the quality of product.
Q: Is there a deposit required to book a job?
A: Upon confirmation with DEC-K-ING, a 25% deposit is required. This can be made with VISA, MASTERCARD or by cheque.
RAILINGS
Frequently Asked Questions
Q: Do they rust?
A: No. Our railing systems are made of aluminum or stainless steel and are non-rusting.
Q: Is the glass safe?
A: Absolutely. DEC-K-ING only uses safety glass. It must be tempered and a minimum of 5 mm.
Q: Are there any sharp edges?
A: No, everything is smooth, and a final inspection will identify any areas that may need to be corrected.
Q: Are there different designs? Can glass and picket be mixed?
A: There are a whole host of designs available, and custom orders can be accomodated. Glass and picket can be mixed in any number of combinations.
Q: Can the rail be higher than the standard 42" height?
A: They can be higher or sometimes lower. On higher railings with sections of glass, the panes of glass will have to be less in width for deflection purposes.
Q: Why does blocking need to be installed?
A: Blocking is simply that- a block of wood installed between the joists on the underside of the deck. It's purpose is to provide an adequate fastening thickness for our fasteners AND it also provides the structural integrity required for the install. Whether you have DEC-K-ING install your railing or not, be sure to use blocking.
CONSTRUCTION
Frequently Asked Questions
Q: Do we build to current builing code specifications?
A: Absolutely without fail. In fact, DEC-K-ING deck construction exceeds code in just about all cases. We do a final inspection of our work, and if it's not right, we make it right.
Q: Do we have qualified employees?
A: Our carpenters range from formally educated Journeyperson to Apprentices and helpers.
Q: Do we provide Engineering?
A: Yes, we have a close working relationship with an excellent Engineer. He's very experienced, readily available, thorough and timely. Our building practices are Engineer approved, which stands as a testament to the quality work we strive to achieve.
Q: Is the customer responsible for getting thier own permit?
A: We will arrange to get the permit, should one be required, however it is less expensive to get one yourself. We provide the necessary documentation for permit approval, AND as stated earlier, we can also provide any Engineering that may be needed.
WINDOWS
Frequently Asked Questions
Q: Why did you choose Milgard Windows?
A: Before we entered the window market we did a lot of research into the window companies that we could potentially partner with. Milgard stood out as the best choice because of the timeliness of delivery and the quality and warranty of the products. We are strongly committed to providing our customers with quality products and services, Milgard Windows fit perfectly within our product mix.
Q: What is the Warranty on Milgard Windows?
A: The Home Owner Lifetime Warranty on Milgard Windows is outstanding, especially on the "Tuscany" line which is meant for replacement windows. The Warranty is lifetime for the original homeowner (transferrable within 10 years), and on the Tuscany line even includes glass breakage.
Q: Why does Milgard make windows from fiberglass (in addition to vinyl)?
A: Fiberglass is a much 'greener' material and is stronger and more energy efficient than vinyl or aluminum. Fiberglass windows are just catching on. They are not as widely available as the other types of windows, and there are fewer options available for sizes and styles. Fiberglass combines the higher strenth and stability than aluminum with even better insulating properties than wood or vinyl. They will not warp, shrink, swell, rot or corrode, and their excellent strenght allows them to hold large panes of glass. Fiberglass window frames can be made in a variety of colours and can be painted if you want to change the colour, which is not an option with vinyl windows.
Q: How does the price of fiberglass windows compare with vinyl windows?
A: Fiberglass windows are extremely durable, and combine many of the best qualities of other types of windows. The higher quality is reflected in the fact that prices will be higher than vinyl windows, sometimes even as high as double the cost of vinyl windows.
